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At Omatic Health, we aim to provide fast and reliable shipping for all orders. Please review our shipping policy below to understand the details of our shipping times, methods, and costs.


Order Processing Time

All orders are processed within 1–2 business days of receiving your order. Orders placed on weekends or holidays will be processed the next business day.

If there are any delays or issues with processing your order, we will notify you via email as soon as possible.


Shipping Methods and Delivery Times

We partner with trusted shipping carriers to ensure the safe and timely delivery of your order. Our shipping times are based on the destination and shipping method selected at checkout. Please note that delivery times are estimates and may vary depending on external factors like weather, holidays, or carrier delays.

United Kingdom

  • Standard Shipping: 2–9 business days
  • Expedited Shipping: 1–3 business days
  • Next Day Delivery: Next business day

United States

  • Standard Shipping: 5–11 business days
  • Expedited Shipping: 3–5 business days
  • Express Shipping: 1–2 business days

European Union

  • Standard Shipping: 3–9 business days
  • Expedited Shipping: 3–5 business days

Rest of the World

  • Standard Shipping: 7–15 business days
  • Expedited Shipping: 5–10 business days

Please note that some international orders may be subject to customs processing, which can cause delays beyond the expected delivery timeframes.


Shipping Fees

Shipping costs are calculated at checkout based on your location and the shipping method selected. Our shipping fees are as follows:

  • Standard Shipping: Starting at £3.99
  • Expedited Shipping: Starting at £7.99
  • Next Day Delivery: Starting at £9.99

For international orders, shipping fees are calculated based on the destination.


Product Eligibility for Shipping Speeds

Please note that not all products are eligible for certain shipping speeds. Some items, due to size, weight, or other factors, may have limitations on the available shipping methods. During checkout, eligible shipping speeds will be displayed for each product. If a product is not eligible for a specific shipping speed, we will ensure you are notified of the available shipping options.


Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s status and estimated delivery date. Please allow up to 24 hours for tracking information to update after shipment.

If you have not received your tracking number, please check your spam/junk folder. If you still haven’t received it, feel free to contact us at info@omatichealth.com.


International Shipping

We offer international shipping to a wide range of countries. Shipping times and costs vary depending on the destination, as mentioned in the sections above.

Please note that customs duties, taxes, and import charges may apply to orders shipped internationally. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.


Customs, Duties, and Taxes

Customers are responsible for paying any customs duties, taxes, and fees associated with their order. These charges are determined by the destination country and are collected by the shipping carrier at the time of delivery.

Unfortunately, we cannot control or estimate these charges, so we recommend checking with your local customs office for more information.


Address Accuracy

Please ensure that your shipping address is correct and complete at the time of checkout. Omatic Health is not responsible for lost or delayed packages due to incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us immediately at info@omatichealth.com, and we will do our best to update the address before your order is shipped.


Shipping Delays

While we strive to meet our estimated shipping times, please note that shipping delays can occasionally occur due to external factors, such as:

  • Weather disruptions
  • Carrier delays
  • Holidays
  • Customs processing (for international orders)

In the event of a significant delay, we will notify you promptly and provide the necessary support to resolve the issue. If you need any assistance with tracking or delivery, please reach out to us at info@omatichealth.com.


Lost or Stolen Packages

Omatic Health is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If you believe your package is lost or stolen, please contact the carrier directly with the tracking number provided.

If you experience issues with delivery, feel free to reach out to our customer support team at info@omatichealth.com for assistance in resolving the situation.


Damaged Packages

If your order arrives damaged, please contact us within 48 hours of receiving the package. Provide clear photos of the damage, and we will assist you with a replacement or refund, depending on the issue.


Free Shipping Offers

We occasionally offer promotions for free shipping on certain orders. Please check the terms and conditions of the promotion to ensure you meet the requirements for free shipping. Free shipping offers are typically for standard shipping only and may not apply to expedited or international shipping.


We are committed to providing you with the best shipping experience possible. If you have any further questions about shipping, feel free to contact us at info@omatichealth.com, and we will be happy to assist you.


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